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Booking Policies For Cleaning Services
1. Cancellation Policy
- Cancellations must be made at least [24/48 hours] before the scheduled appointment.
- Late cancellations or no-shows will incur a fee of [amount or percentage of the booking cost].
2. Rescheduling Policy
- Rescheduling is allowed up to [24/48 hours] before your appointment, subject to availability.
- For last-minute rescheduling requests, additional fees may apply.
4. Payment Policy
- Payment is due upon completion of services unless otherwise agreed.
- We accept [list payment methods, e.g., cash, PayPal, credit cards].
5. Access Policy
- Please ensure someone is present to grant access to the property or provide a key/code in advance.
- If access cannot be gained at the scheduled time, the appointment may be rescheduled, and a fee may apply.
6. Service Policy
- All bookings include the agreed-upon scope of work. Additional services may be requested in advance and may incur extra charges.
- For tenant turnovers, spaces must be cleared of personal belongings before we begin.
7. Satisfaction Policy
- If you are not satisfied with the service, please let us know within [24 hours], and we will do our best to address the issue.
8. Late Arrival Policy
- If the client arrives late or delays our access to the property, the cleaning time may be reduced to stay on schedule for other clients.
9. Health and Safety Policy
- To ensure the safety of our team, we do not handle hazardous materials or extremely unsanitary conditions beyond general cleaning.
10. Refund Policy
- Refunds are not provided for completed services. However, adjustments can be made if services were not delivered as promised